Refund and Returns Policy

We aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, our Refund and Returns Policy offers a simple and hassle-free process.

1. Return Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unwashed, and in their original condition, with all tags and packaging intact.
  • Sale or clearance items are non-refundable unless defective.

2. How to Initiate a Return

  1. Contact our Customer Support Team at [insert email/contact info] with your order number and reason for return.
  2. Our team will provide you with a return authorization and instructions.
  3. Ship the item back to the address provided.

3. Refund Process

  • Refunds are issued to your original payment method within 7-10 business days of receiving the returned item.
  • Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

If you’d like to exchange an item for a different size, color, or product:

  • Contact our support team to confirm availability.
  • Ship the original item back as per return instructions.
  • We will dispatch the new item once we receive the original.

5. Non-Returnable Items

  • Personalized or customized products.
  • Intimates, swimwear, or earrings due to hygiene reasons.
  • Items that show signs of wear or damage.

6. Defective or Wrong Items

If you receive a defective or incorrect item:

  • Contact us immediately with photos of the product and your order details.
  • We will arrange a replacement or refund at no additional cost.

7. Shipping for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.

For any further questions, please feel free to contact us at contact@thealphadot.store. We are here to assist you!